Refund policy

Return & Refund Policy

Thank you for shopping at Kitchevo! We are dedicated to providing high-quality kitchen gadgets to make your cooking experience easier. If you are not entirely satisfied with your purchase, we are here to help with our 30-day return and refund policy.

1. 30-Day Return Window

You have 30 days from the date you receive your kitchen gadget to request a return or refund. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return and full refund, your item must meet the following conditions:

The kitchen gadget must be unused, unwashed, and in the same condition that you received it.

It must be in its original packaging, including all boxes, manuals, attachments, and accessories.

You must provide a proof of purchase (such as your Kitchevo order number or confirmation email).

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the gadget arrives damaged, defective, or if you received the wrong item, contact us right away at kitchevo.usa@gmail.com

In these cases, Kitchevo will cover the return shipping costs and provide a free replacement or a full refund.

4. Non-Returnable Items

For hygiene, health, and safety reasons, we cannot accept returns for:

Any kitchen gadget that has already been used with food or shows signs of kitchen usage.

Items damaged due to improper handling, dropping, or misuse by the customer.

5. How to Initiate a Return

To start a return process, please follow these steps:

Send an email to kitchevo.usa@gmail.com with your Order Number and the reason for the return (please attach photos/videos if the product is defective).

Our team will review your request within 24–48 hours and send you instructions on how and where to ship your package.
Note: Items sent back to us without prior communication will not be accepted. Except for defective items, customers are responsible for paying their own return shipping costs.

6. Refunds Process

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed automatically and applied to your original method of payment within 5 to 7 business days.

Delayed Refunds: If you haven’t received your refund yet, please check your bank account or contact your credit card company/payment gateway, as it may take some time before your refund is officially posted.