Shipping policy

Shipping Policy

Thank you for visiting and shopping at Kitchevo! We are committed to bringing you high-quality kitchen gadgets right to your doorstep. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification with tracking details once your order has officially shipped.

2. Shipping Rates & Delivery Estimates

We offer fast and reliable shipping. Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout:

Standard Shipping: Estimated delivery time is 7–15 business days (Note: If you are doing local business, you can change this to 2-5 days).

Shipping Cost: We offer Free Shipping on orders over a certain amount, or a flat standard shipping rate which is visible during checkout.

Please note: Delivery delays can occasionally occur due to custom clearances, courier issues, or high-volume peak seasons.

3. Order Tracking

Once your package is shipped, we will send you a confirmation email containing your tracking number(s). The tracking information will become active and updated within 48 hours of dispatch. You can use this number to monitor your package directly on our website or via the courier’s portal.

4. Customs, Duties, and Taxes

Kitchevo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Addresses & Delivery Issues

We are not responsible for orders delivered to the wrong address due to incorrect details provided by the customer during checkout. Please double-check your shipping information before finalizing your payment.

If you realize you made a mistake, please contact us immediately at kitchevo.usa@gmail.com within 12 hours of placing your order.

6. Damages & Lost Packages

If you receive your kitchen gadget damaged, or if your package is lost in transit, please save all packaging materials and damaged goods, and contact our customer support team immediately. We will work swiftly with the courier service to arrange a replacement or refund according to our Return & Refund Policy.