Shipping policy

Thank you for shopping at Kitchevo! We are dedicated to bringing you the most innovative and high-quality kitchen gadgets right to your doorstep.

Please review our Shipping Policy below to understand how we handle processing and delivery.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking details once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer Free Shipping on orders over $[Specify Amount, e.g., $50] to major international destinations (USA, UK, Canada, Australia, and Europe). For other orders, standard shipping rates will be calculated at checkout.

Estimated delivery times vary depending on your location:

  • United States: 7 - 15 business days

  • United Kingdom & Europe: 8 - 15 business days

  • Canada & Australia: 10 - 20 business days

  • Rest of the World: 15 - 25 business days

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Unexpected customs delays, courier delays, or peak holiday seasons may slightly extend these timeframes.

3. Shipment Tracking

  • Once your order is shipped, you will receive an email containing a tracking number and a link to track your package.

  • It may take 2 to 5 business days for the tracking information to update on the system. You can track your order directly on our website at Kitchevo.com [or link your tracking page here].

4. Multiple Packages

Since we work with multiple specialized suppliers to ensure the best quality kitchen gadgets, items in a single order may sometimes be shipped in separate packages. Do not panic if you receive one item before another; the rest of your order is on its way!

5. Customs, Duties, and Taxes

Kitchevo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately at [Your Contact Email, e.g., support@kitchevo.com] if you believe you have provided an incorrect shipping address.

7. Lost/Stolen Packages

Kitchevo is not liable for any products damaged or lost during shipping. If you received your order damaged, or if the package has been marked as delivered but you haven't received it, please contact the shipment carrier or our support team to file a claim.